Returns & Exchanges

At Dayspring Pens, we strive for perfection in every personalized accessory; if you are not entirely satisfied with your purchase, we offer a 30-day window for returns and exchanges on non-engraved items. Please note that custom-engraved products are final sale unless a manufacturing defect or personalization error occurs.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and a brief explanation of why you would like to return or exchange the item.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible domestic returns.

• 3.
  Package Securely

  Place the item in its original presentation box and secure it within a padded shipping envelope to ensure it reaches us in pristine condition.

• 4.
  Inspection and Refund

  After our quality control team inspects the returned item, we will process your refund or ship your replacement within 5 to 7 business days.